Privacy Policy

We collect only what we need to process your orders and run your account:

• Account details: name, email address, phone number, and a securely hashed password.
• Order details: shipping address, items ordered, and order history.
• Communications: messages you send us (e.g. via the contact form or WhatsApp).
• Technical data: essential cookies required to keep you signed in.

• To create and manage your account.
• To process, confirm, and ship your orders (including order confirmation over WhatsApp).
• To respond to your enquiries and provide Certificates of Analysis on request.
• To keep our website secure and prevent fraud.
• To meet our legal and regulatory obligations.

We do not sell or rent your personal information to anyone.

We share information only where necessary: with shipping/logistics partners to deliver your order, with service providers that host our website and database under confidentiality obligations, and where required by law or a valid legal request. Order confirmation may take place over WhatsApp using the phone number you provide.

Your data is stored on secured, access-controlled cloud infrastructure. Passwords are never stored in plain text — they are hashed using industry-standard bcrypt. We use encrypted connections (HTTPS) across the site. While no method of transmission is completely secure, we take reasonable measures to protect your information.

You may request access to, correction of, or deletion of your personal information at any time, and you may withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below and we will respond within a reasonable period.

We keep your information for as long as your account is active or as needed to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your account.

Our website and products are intended only for users aged 18 and over. We do not knowingly collect information from minors.

We handle personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and we are committed to aligning with the Digital Personal Data Protection Act, 2023 as it comes into force.

We may update this policy from time to time; the “last updated” date above reflects the latest version. For any privacy questions or requests, contact us on WhatsApp at +91 87225 79999 or via our contact page.